It’s a rare case for Clothec where customers didn’t get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren’t by our side. But there is now a bond of trust between customers and Clothec, So, for further ensuring and encouraging this bond of trust Clothecshop.com brings you option to return the products you got (If the product is damaged or designed mistakenly.). In that case Clothec will give you fresh products in return.
If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
- If the item came with a free promotional item, the free item must also be returned.
- Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
- Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Reasons for returns & replacement
- Product is damaged, defective or not as described.
- Size Mismatch for clothing.
- Color Mismatch for clothing.
- Wrong product sent.
How to return
Contact Clothec Customer Care team whatsapp: +8801308366833 within 02 days after receiving your order. Once we pick up or receive your return, we will do a quality check of the product at our end and if the reason for return is valid, we will replace the product with a new one or we will proceed with the refund.
Refund Policy
- The refund will be processed after we have completed evaluating your return.
- Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
- Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
- For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.
- If online payment is made once more due to technical error, payment refund will be made.
- You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time.
You can check the product while the delivery man is present. If for any reason you want to return it, you can return it by paying the delivery charge.
Note: If there is any defect in the product, you do not have to pay the delivery charge.